International Returns Policy

INTERNATIONAL RETURNS POLICY

Applies to all orders delivered outside Australia, including the United States, United Kingdom and Rest of World.

FULL-PRICE CLOTHING

Full-price clothing items are eligible for a refund or store credit, provided they meet our return conditions.

Due to international shipping logistics, we do not offer direct exchanges for international change-of-mind returns. Customers wishing to purchase another size or colour are welcome to place a new order, and process there original order for a refund provided it meets the requirements.

SWIMWEAR

Full-price swimwear is eligible for store credit only for change-of-mind returns.

All swimwear must be returned with the original hygiene sticker, tags and packaging intact.

SALE ITEMS & PROMOTIONAL PERIODS

All international orders purchased on sale or during promotional periods, including Black Friday, EOFY, EOSS and other promotional events, are considered FINAL SALE.

These purchases are not eligible for change-of-mind returns, refunds, exchanges or store credit.

This applies to all discounted sale items and promotional-period purchases, regardless of the discount applied.

Please consider your sizing carefully before purchasing, as we are unable to accommodate change-of-mind returns on these items.

HOW TO REQUEST AN INTERNATIONAL RETURN

For eligible international returns, please email hello@sabelle.com.au with the subject line "RETURN" and include your order number and the item(s) you wish to return.

Our customer care team will review your request and provide return instructions if eligible.

  • Requests must be submitted within 7 days of delivery.
  • Returns must then be posted within another 7 days after requesting a return.
  • International return postage is the customer's responsibility for change-of-mind returns.
  • We strongly recommend using a tracked postal service and keeping proof of postage, as Sabelle is not responsible for parcels lost during customer-arranged return transit.


RETURN CONDITIONS

All change-of-mind returns and exchanges must meet the following conditions to be accepted:

  • Items must be unworn, unwashed and in their original condition, with all original tags and packaging intact.
  • Items must be completely free from makeup, fake tan, deodorant, perfume, body odour, stains, marks, dirt or any other signs of wear.
  • Items must not have been altered, stretched, damaged or show signs of excessive handling or wear.
  • Swimwear must have all original tags, packaging and hygiene stickers intact.
  • Items must be tried on carefully. We recommend avoiding makeup, fake tan, perfume and deodorant when trying on garments.

RETURN INSPECTIONS

All returned items undergo a quality inspection upon arrival at our warehouse.

If an item is found to be marked, damaged, scented or otherwise not in its original condition, Sabelle reserves the right to decline the change-of-mind return or exchange.

If your return is declined:

  1. You will be notified via email with an explanation of the issue, along with photographic evidence where the condition can be visually documented.
  2. You will have 48 hours from the time our email is sent to respond if you have any questions or concerns regarding the assessment.
  3. If we do not receive a response within 48 hours, the item will be returned to your original delivery address.

Sabelle is not responsible for change-of-mind returns that fail to meet the conditions outlined above.

These conditions apply to change-of-mind returns and exchanges only and do not limit your rights under applicable consumer laws in relation to faulty items.


FAULTY OR INCORRECT ITEMS

We take great care to ensure every Sabelle piece meets our quality standards.

If you believe you've received a faulty, damaged or incorrect item, please contact us at hello@sabelle.com.au, or submit a request through our Returns Portal if you are based in Australia.

Please include your order number and clear photos showing the issue so our team can assist you as quickly as possible.

All reported faults will be assessed in accordance with applicable consumer laws.

Where an item does not meet the consumer guarantees under Australian Consumer Law, customers are entitled to the remedies provided by law. This will be a replacement of the same item. If a replacement is not available, a refund will be granted.

Where we require a product to be returned for an eligible consumer guarantee claim, reasonable return costs will be covered and a return label will be provided.

We kindly ask that any faulty, damaged, defective, or broken items are reported within 90 days of purchase. After this time, we’re unfortunately unable to assess or process claims, as general wear and tear can occur with use over time.


NEED HELP?

Our customer care team is always happy to assist.

For return enquiries, please email hello@sabelle.com.au with your order number and we'll be in touch as soon as possible.