Australian & NZ Returns Policy

Request return HERE

AUSTRALIAN & NZ RETURNS POLICY

FULL-PRICE CLOTHING

Full-price clothing items are eligible for a refund, store credit or exchange, provided they meet our return conditions.

Refunds will be issued to the original payment method once the return has been received and approved.

SWIMWEAR

Due to hygiene considerations, swimwear is eligible for an exchange or store credit only. Refunds are not available..

All swimwear must be returned with the original hygiene sticker, tags and packaging intact.

SALE ITEMS

Items purchased at a reduced sale price outside of promotional events are considered FINAL SALE.

These items are not eligible for change-of-mind returns, refunds, exchanges or store credit.

PROMOTIONAL PERIODS

Items purchased during promotional periods, including Black Friday, EOFY, EOSS and other promotional events, are eligible for DIRECT SIZE EXCHANGE ONLY.

  • Exchanges must be for the same style and colour in a different size.
  • Exchanges are subject to stock availability.
  • Refunds and store credits are not available for change of mind.
  • Items specifically marked FINAL SALE are not eligible for change-of-mind returns or exchanges.

Please check individual product descriptions for any additional return restrictions.

HOW TO REQUEST A RETURN

To submit a return request, please visit our Returns Portal HERE

  1. Enter your order number and postcode.
  2. Select the item(s) you wish to return and your preferred eligible return option.
  3. Follow the prompts to submit your request.
  4. Once approved, you will receive return instructions through the portal.

Returns must be lodged within 7 days of delivery and posted within another 7 days.

Unauthorised change-of-mind returns will not be accepted.

 

RETURN CONDITIONS

All change-of-mind returns and exchanges must meet the following conditions to be accepted:

  • Items must be unworn, unwashed and in their original condition, with all original tags and packaging intact.
  • Items must be completely free from makeup, fake tan, deodorant, perfume, body odour, stains, marks, dirt or any other signs of wear.
  • Items must not have been altered, stretched, damaged or show signs of excessive handling or wear.
  • Swimwear must have all original tags, packaging and hygiene stickers intact.
  • Items must be tried on carefully. We recommend avoiding makeup, fake tan, perfume and deodorant when trying on garments.

RETURN INSPECTIONS

All returned items undergo a quality inspection upon arrival at our warehouse.

If an item is found to be marked, damaged, scented or otherwise not in its original condition, Sabelle reserves the right to decline the change-of-mind return or exchange.

Any concerns regarding the item's original condition must be raised before submitting a change-of-mind return, rather than after the item has been inspected and declined.

If your return is declined:

  1. You will be notified via email with an explanation of the issue, along with photographic evidence where the condition can be visually documented.
  2. You will have 48 hours from the time our email is sent to respond if you have any questions or concerns regarding the assessment.
  3. If we do not receive a response within 48 hours, the item will be returned to your original delivery address.

Sabelle is not responsible for change-of-mind returns that fail to meet the conditions outlined above.

These conditions apply to change-of-mind returns and exchanges only and do not limit your rights under applicable consumer laws in relation to faulty items.


FAULTY OR INCORRECT ITEMS

We take great care to ensure every Sabelle piece meets our quality standards.

If you believe you've received a faulty, damaged or incorrect item, submit a request through our Returns Portal HERE. If you need further assistance please email us hello@sabelle.com.au

Please include your order number and clear photos showing the issue so our team can assist you as quickly as possible.

All reported faults will be assessed in accordance with applicable consumer laws.

Where an item does not meet the consumer guarantees under Australian Consumer Law, customers are entitled to the remedies provided by law. This will be a replacement of the same item. If a replacement is not available, a refund will be granted.

Where we require a product to be returned for an eligible consumer guarantee claim, reasonable return costs will be covered and a return label will be provided.

We kindly ask that any faulty, damaged, defective, or broken items are reported within 90 days of purchase. After this time, we’re unfortunately unable to assess or process claims, as general wear and tear can occur with use over time.


NEED HELP?

Our customer care team is always happy to assist.

For return enquiries, please email hello@sabelle.com.au with your order number and we'll be in touch as soon as possible.